Order & Shipping Policy

By placing an order through this Website you are in agreement to the terms below. Our shipping policy will help you understand our order fulfilment terms after making a purchase with us.

1. Collection of Personal Information

Upon checkout, the user will be prompted to provide their Name (as in NRIC/FIN), NRIC/FIN number, and Date of Birth. This is in accordance with the Singapore Ministry of Health’s guidelines, which requires patient authentication in the provision of goods & services from medical clinics.

All personal information provided are kept private & confidential, and will only be used for the purposes of patient authentication and verification.

Complimentary* Same Day Shipping

We offer Same-Day Shipping for orders placed and payments completed before 6PM. For all purchases and payments processed by 6PM daily, will be delivered to users on the very same day. All orders processed after 6PM daily, will be delivered the next day.

* Terms and conditions apply.
For orders above $100, enjoy free shipping!
For orders below $100, a $12.50 shipping fee will be applied.

2. Delivery Costs

Delivery fee is automatically calculated and added to your total order upon checkout. Deliveries cannot be cancelled and are non-refundable once payment has been processed.

3. Delivery Process

Orders will be dispatched for delivery within the same day of payment confirmation and the user will receive an email notification when the order has been transferred to our courier partner.

Our fulfilment clinics operate from Monday – Sunday 9am – 6pm, including public holidays. We have a strict process to ensure all orders are processed promptly and that shipment delays are kept to a minimum.

You will receive an email notification once your order is out for delivery.

While we and our courier partner work hard to meet the same-day delivery promise, there might be occasions where, due to unforeseen circumstances, deliveries get delayed. We appreciate your understanding and patience in such scenarios.

4. Change Of Delivery Address

We are able to fulfil requests for changes in delivery address within one hour of order confirmation. Please call our respective clinics or whatsapp us for such requests.

Please note that there may be delays to your delivery should there be a change in address.

5. Cancellations

All medical goods and services are strictly non-refundable once your order payment is processed and confirmed. Thank you for your understanding.

6. Customer service

For all enquiries or requests related to your order or delivery status, please do not hesitate to contact us at our clinics or whatsapp us.